Frequently Asked Questions
Everything you need to know about shopping at Toytown Toronto.
What is your standard shipping time within Canada?
We offer expedited shipping across Canada. Orders within the Greater Toronto Area typically arrive in 1-2 business days, while national shipping takes 3-7 business days depending on your location.
What is your return policy for fashion items?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain accessories and intimate apparel are final sale.
How do I know which size to order?
Each product page features a detailed size guide. Since we curate collections from various designers, we recommend checking the specific measurements provided for every garment to ensure the perfect fit.
Do you offer international shipping?
Currently, Toytown Toronto ships exclusively within Canada and the United States. We are looking to expand our international shipping options in the near future.
Can I track my order once it has been placed?
Yes, absolutely. Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.